Welcome to Airconremedy (accessible via www.airconremedy.com). This Cancellation & Refund Policy governs the terms under which consultation deposit refunds, appointment rescheduling, and service cancellations are managed for our professional air conditioning maintenance and repair services across Europe, coordinated from our administrative headquarters in Singapore.
By booking our services, communicating your requirements, and paying a consultation deposit, you agree to adhere to the terms outlined below.
- Corporate Identity & Contact Details
Brand: Airconremedy
Official Website: www.airconremedy.com
Registered Address: 3025 Ubi Road 3, #03-121, Singapore 408653
Contact Telephone: +65 8518 4996
Customer Support Email: repair@airconremedy.com
- Service Engagement & Deposit Framework
Airconremedy operates on a structured consultation and on-site service model. To recap our standard workflow:
Service Inquiry: Customers communicate their specific service requirements through our website or via email (repair@airconremedy.com).
Quotation Issuance: Our team reviews the requirements and issues a tailored service quotation.
Consultation Deposit: Upon quotation acceptance, an initial consultation and booking deposit is paid to secure the appointment slot.
On-Site Execution: Following deposit confirmation, the on-site service is scheduled and performed, with the balance settled upon completion.
- Waiver of Statutory Withdrawal Rights & Service Commencement
Acknowledgment of Customized Service: Our services involve tailored on-site technical evaluations, scheduling allocations, and customized interventions based on specific customer requirements.
Express Waiver: By paying the consultation deposit and requesting the immediate scheduling and preparation of on-site technical services, the customer expressly acknowledges and agrees to waive any statutory right of withdrawal or 14-day cooling-off period (including under applicable European consumer rights frameworks), given that the service preparation, resource allocation, and custom scheduling commence immediately upon deposit confirmation.
- Appointment Rescheduling & Cancellation by Customer
Rescheduling Requests: If you need to reschedule your confirmed on-site service appointment, you must notify our support team via email at least 24 hours prior to the scheduled service time. Rescheduling is subject to slot availability.
Cancellations Prior to Dispatch: If a customer cancels a service booking prior to the dispatch of our specialists or outside the 24-hour window before the scheduled appointment, consultation deposit refund eligibility will be assessed based on administrative and preparation costs incurred.
Late Cancellations or Missed Appointments: Cancellations requested within 24 hours of the scheduled service time, or instances where our specialists arrive at the designated property address and are unable to gain access due to customer absence or fault, shall result in the forfeiture of the consultation deposit to cover allocated operational resources and scheduling commitments.
- Cancellation by Airconremedy
Airconremedy reserves the right to reschedule or cancel a confirmed service appointment under exceptional circumstances (such as unforeseen logistical constraints, severe weather conditions, or specialist unavailability). In such cases:
We will notify the customer promptly via email or telephone.
The customer will be offered an alternative appointment slot, or if the rescheduled time is unsuitable, a full refund of the consultation deposit paid will be issued through our official payment channels.
- Refund Processing Terms
Eligibility Review: All refund requests submitted in accordance with this policy will be reviewed by our administrative team.
Refund Method: Approved refunds will be processed exclusively through the original payment method utilized during the initial consultation deposit transaction.
Processing Timeframes: Once a refund is approved, please allow standard banking processing times for the funds to reflect in your account, depending on your financial institution.
- Governing Law
This Cancellation & Refund Policy shall be governed by and construed in accordance with the laws of Singapore, while respecting mandatory consumer protection statutes applicable within the customer’s European jurisdiction of residence.